Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions under which RECONAI SOFTWARE SOLUTIONS PRIVATE LIMITED ("ReconSaaS", "we", "us", or "our") processes refunds and cancellations for our platform and services.

We strive to provide excellent service and customer satisfaction. Please read this policy carefully to understand your rights and obligations regarding refunds and cancellations.

2. Company Information

Legal Name: RECONAI SOFTWARE SOLUTIONS PRIVATE LIMITED
CIN: U62013KA2025PTC207987
GST: 29AAPCR0165D1ZA
Registered Address: No 3445/A, 4th Floor, Service Road Bunts Sangha, Vijayanagar (Bangalore), Bangalore North, Bangalore- 560040, Karnataka
Email: reconsaas@gmail.com

3. Subscription Plans

ReconSaaS offers various subscription plans (monthly, quarterly, annual) for access to our platform and services. The specific features, pricing, and billing terms are outlined in your subscription agreement.

4. Free Trial Period

If we offer a free trial period, you may cancel your subscription at any time during the trial period without being charged. To avoid charges, you must cancel before the trial period ends. No refunds will be provided for any fees charged after the trial period has expired.

5. Cancellation Policy

5.1 How to Cancel

You may cancel your subscription at any time through your account settings or by contacting our support team at reconsaas@gmail.com.

5.2 Effect of Cancellation

• Upon cancellation, you will continue to have access to the platform until the end of your current billing period
• Your subscription will not renew for the next billing cycle
• You will not be charged any further fees after the current billing period ends
• Your account data will be retained for 30 days after cancellation, after which it may be permanently deleted

6. Refund Policy

6.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers. If you are not satisfied with our service within the first 7 days of your initial subscription, you may request a full refund. This guarantee applies only to:

• First-time paid subscriptions (not applicable to free trials converted to paid)
• Requests made within 7 days of the initial payment
• Accounts that have not violated our Terms of Service

6.2 Pro-Rated Refunds

After the 7-day money-back guarantee period, we do not typically offer pro-rated refunds for partial months or years of service. However, we may consider refund requests on a case-by-case basis under exceptional circumstances, such as:

• Prolonged service outages or technical issues on our end
• Billing errors or unauthorized charges
• Service features not functioning as described

6.3 Non-Refundable Items

The following are non-refundable:

• Renewal subscription fees (beyond the 7-day guarantee period)
• Custom development or integration services
• One-time setup fees
• Add-on services or premium features
• Subscription fees for accounts terminated due to Terms of Service violations

7. How to Request a Refund

To request a refund:

1. Contact our support team at reconsaas@gmail.com
2. Include your account email address and order/transaction ID
3. Provide a brief explanation for your refund request
4. Our team will review your request and respond within 3-5 business days

8. Refund Processing

• Approved refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• If you paid in a foreign currency, the refund amount may differ slightly due to exchange rate fluctuations
• Any applicable GST will be refunded along with the subscription amount

9. Failed Payments and Account Suspension

If a subscription payment fails:

• We will attempt to process the payment multiple times over a grace period
• You will receive email notifications about the failed payment
• Your account may be suspended if payment is not received within the grace period
• Suspended accounts will have limited access to the platform
• You can reactivate your account by updating your payment information and settling any outstanding balance

10. Upgrades and Downgrades

10.1 Upgrades

If you upgrade to a higher-tier plan:

• The upgrade takes effect immediately
• You will be charged a pro-rated amount for the remainder of your current billing cycle
• Your next billing date remains the same

10.2 Downgrades

If you downgrade to a lower-tier plan:

• The downgrade takes effect at the end of your current billing cycle
• You will continue to have access to your current plan features until then
• No refunds or credits will be issued for the difference in price
• Some features may become unavailable after the downgrade

11. Service Termination by Company

We reserve the right to suspend or terminate accounts that violate our Terms of Service. In such cases:

• No refunds will be provided for remaining subscription time
• You will receive written notice of termination via email
• You may request an export of your data within 30 days of termination

12. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us to resolve any billing disputes. Chargebacks may result in:

• Immediate suspension of your account
• Additional chargeback fees
• Termination of service

We are committed to resolving disputes fairly and will work with you to address any concerns.

13. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.

14. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us:

Email: reconsaas@gmail.com
Phone: +91 78723 82749
Address: No 3445/A, 4th Floor, Service Road Bunts Sangha, Vijayanagar (Bangalore), Bangalore North, Bangalore- 560040, Karnataka